Good questions. Straight answers.
Everything you need to know before opening your trade account.
How do I open a trade account?
Create a login with your business email, complete the trade application and submit your business details. Applications remain pending until an administrator approves them.
What is the minimum order?
Our minimum order value is to be confirmed. Online checkout will remain unavailable until this value and delivery terms are configured.
Where do you deliver?
We supply Sydney metro, regional NSW and Australia-wide through freight partners. Schedules, coverage for chilled and frozen goods, and freight fees must be confirmed for your address.
When can I see trade prices?
Once your trade account is approved, sign in to see your assigned Bronze, Silver or Gold prices, with ex GST and inc GST amounts.
What payment terms are available?
Pay on account is offered to approved trade customers, subject to confirmed credit terms. Card payment is not yet connected.
Can I return an item?
Our Returns & Claims policy is a draft pending legal review. Contact our team before returning any item.
What should I do about damaged goods?
Keep the packaging and take clear photographs. Contact our team with your order number and affected items. Claim windows and procedures are to be confirmed.
Do you supply chilled and frozen goods?
The sample catalogue includes chilled and frozen lines. Confirm cold-chain handling, freight availability and receiving requirements with our team before ordering.
Ready to stock your shelves?
Open a trade account and make your next order a little easier.